On 03 Oct 2025, the HKMA reported that complaints against debt collection agents employed by authorized institutions remained stable at 0.06 per 1,000 accounts in H1 2025, with no Code of Banking Practice breaches recorded. The Authority reiterated its reminder for AIs to vigilantly monitor DCA activities due to the sustained high volume of accounts assigned to such agents.
This article was generated using SAMS, an AI technology by Timothy Loh LLP.
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Industry Survey Results on DCA Complaints
On 03 Oct 2025, the Hong Kong Monetary Authority (HKMA) issued a letter reporting the results of its industry survey on complaints against debt collection agents (DCAs) employed by authorized institutions (AIs) for the first half of 2025. The survey indicates that 33 AIs assigned 545,893 accounts to 27 DCAs during the period, with 32 complaints received against 9 DCAs from 9 AIs, representing an incidence rate of 0.06 complaints per 1,000 accounts assigned—consistent with the H2 2024 rate. No breaches of the Code of Banking Practice were reported.
HKMA's Monitoring Reminder
The HKMA emphasized that, despite a slight decrease in assigned accounts compared to H2 2024, the elevated volume of accounts managed by DCAs necessitates continued vigilant monitoring by all AIs. The Authority specifically reminded AIs to maintain rigorous oversight of DCA activities to ensure compliance with regulatory standards and mitigate potential risks to consumers.
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