The Hong Kong Monetary Authority ("HKMA") released Complaints Watch Issue No. 28 on 24 Jul 2026, noting a 22% rise in banking complaints to 2,310 in the first half of the year, driven by account monitoring amidst fraud prevention efforts.
This article was generated using SAMS, an AI technology by Timothy Loh LLP.
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On Fri, 24 Jul, the Hong Kong Monetary Authority ("HKMA") published Issue No. 28 of the Complaints Watch, a semi-annual publication designed to promote proper conduct standards and prudent business practices among Authorized Institutions ("AIs"). This edition highlights the latest banking complaint trends, emerging topical issues, and areas requiring AI vigilance.
# Statistical Trends and Fraud Mitigation
During the first six months of 2026, the HKMA received 2,310 banking complaints, a 22% increase compared to the same period in 2025. The primary driver was complaints regarding banking account operations, resulting from enhanced account reviews and monitoring by AIs following improved intelligence sharing between the Hong Kong Police Force and AIs to address serious fraud.
# Regulatory Guidance and Resources
The HKMA reminded AIs to ensure adequate communication with affected customers to minimize inconvenience. This issue also features articles on 'Supporting customers in financial distress' and 'Meeting customer expectations in the digital era'. The Complaints Watch remains accessible on the HKMA website.
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