The Insurance Authority and the insurance industry are working together to provide assistance to people affected by a fire at Wang Fuk Court in Tai Po on 27 November 2025.
This article was generated using SAMS, an AI technology by Timothy Loh LLP.
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On 27 November 2025, the Insurance Authority ("IA") extends its deepest sympathies to the victims and their families affected by the fire at Wang Fuk Court in Tai Po. The IA is collaborating with the insurance industry to provide support and assistance to those affected.
A task force, headed by senior management from the IA, is actively coordinating with relevant insurers to ensure adequate resources are available for handling inquiries and claims. Mr. Stephen Yiu, the Chairman of the IA, underscored that insurance companies have promptly taken contingency measures, established dedicated hotlines, streamlined claims processes, and offered additional support beyond policy coverage.
The IA is maintaining close liaison with the Hong Kong Federation of Insurers ("HKFI"). The public can contact the HKFI at 2861-9367 or the IA at 3899-9983 for any inquiries. The HKFI hotline operates from 9:00 am to 5:30 pm (Monday to Friday), while the IA hotline is available from 8:45 am to 12:45 pm and 1:45 pm to 6:00 pm (Monday to Friday).
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